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Returns Policy

ReturnsĀ 

  • Our return policy is valid for 24 days after your order is delivered. If 24Ā  days have gone by since your delivery, unfortunately we canā€™t offer you a refund or exchange.
  • To start a return, pleaseĀ contactĀ us. We will then provide instructions on what you need to do and where to send the item. Please ensure you read all the information below before starting a return.
  • To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging and with any tags still attached.
  • If your item arrives damaged or is the wrong item, please contact us withinĀ 3 days so we can issue a refund or replacement. We may need to ask you for a photo of the damaged or incorrect item.Ā 
  • If you have changed your mind about a product you have received, you have the right to return it but you must pay for the cost of sending it back to us. We will provide the address you need to return it to, but you will need to attach your own label to the package. You must ensure you use a tracked method for the return as we can only issue a refund if the tracking shows that it has been successfully returned. Please note that if you change your mind about the order, we can only refund the original order value and not the shipping cost.Ā 

Ā RefundsĀ 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If approved, youā€™ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • If an approved refund seems late, first check your bank account again.
    Then contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank - there is often some processing time before a refund is deposited. If youā€™ve done all of this and you still have not received your refund yet, please contact us.

Ā Order cancellation / amendmentĀ 

  • Orders can be cancelled / amended any time up to the point where they are dispatched. We can also amend the delivery address details if necessary (up to the time of dispatch). Please contact usĀ should you require for this to be actioned.